- What is the speed of your delivery service?
Your products are expected to be delivered within a timeframe of 2 to 5 business days.
- What is the warranty period for Dab pumps?
1. One-year warranty on manufacturing defects.
- To choose the appropriate wet end for your borehole, what factors should I consider?
Please contact us via email or message, providing details about your borehole depth and the desired pumping capacity in liters per hour.
- How do payment processes function?
We operate through a Capitec business account.
Once the payment appears in our account, we will move forward with your order.
Your delivery will arrive within 2-5 working days.
As soon as the payment is confirmed, our warehouse will release your stock, and our courier services will handle the delivery.
- Courier Delivery
We utilize the delivery services of E-parcel and Courierguy.
- DO YOU HAVE BUSINESS ACCOUNTS AVAILABLE
*We provide business accounts with terms varying from 30 to 120 days, specifically designed for installers, hardware shops, and bulk dealers.
*To begin the application process, it is necessary to apply for an account.
*For application details, please reach out to our accounts department via email at accounts@e2dss.co.za to obtain the online application form.
*To facilitate a swift qualification process, we kindly request that you send your complete business information to our accounts department, and we will ensure that your documents are reviewed without delay.
- Are there alternative payment methods available?
We utilize secured Yoco payment for all transactions made via card.
- Are there parts available for the products on this platform?
Yes, we provide parts for the majority of the products listed here.
As a company, we are committed to offering high-quality products, ensuring you can find the necessary parts for your items.
Please send us a message through the platform, and we will explore how we can assist you.
- In which locations in South Africa do you provide delivery services?
We provide nationwide delivery services across South Africa.
- If we find products in your catalog that are not listed with prices in your online shop, how can we obtain the pricing information?
You may contact us through our platform by providing your business details.
If you are an individual customer seeking a specific product, please let us know, and we will be happy to provide you with a quotation.
- Do you offer greenhouse tunnels for sale?
Certainly, we do offer greenhouses; however, we do not display prices on our platform. Please feel free to reach out to us send us a message through our platform.
- Do you provide bee removal services, and what are the associated costs?
*We do offer bee removal services.
*Please note that there are associated costs for this service.
Bee-keepers charge for bee removal services due to several associated costs.
Time Commitment: Bee-keepers dedicate significant time to these tasks, which could otherwise be spent with family.
Equipment Expenses: They invest in specialized equipment necessary for safe bee removals, including professional bee suits, bee vacuums, and various tools such as grinders, drills, and chainsaws.
Insurance: Maintaining insurance coverage is essential for protecting against potential liabilities during the removal process.
Hive Purchase: Bee-keepers may need to buy a hive to safely relocate the bee colony.
Travel Costs: Fuel expenses for the vehicle used to reach the removal site and return are also factored into the charges.
Power Supply: In cases where there is no electricity at the removal location, a generator may be required.
- What steps can we take as a hardware retailer to purchase from this E2 online shop platform and secure a better discount?
To begin, please reach out to us through our platforms inquiries.
*Following that, we will proceed to register your business.
* After registration, we will provide you with the most advantageous discount coupon for your hardware or shop.